MANAGEMENT SKILLS AND LEADERS
Think about this if two managers are equally good with their skills but only one
is a team player, who is the boss hire or promote the answer is obvious employers
do not want only professional expertise and experience in their employees,
they're also looking for other qualities character traits for building rapport
with customers and coworkers.
INTERPERSONAL AND COMMUNICATION SKILLS
Interpersonal and communication
skills that will help leaders, steer teams effectively, you'll be able to stand
out in advance faster in your career, if you have these traits and skills. We’ll
share what some of these traits and skills are and show you how to use them in
your interactions with customers, subordinates, supervisors, and co-workers these
tips have been taken from training programs in Singapore.
PEOPLES MANAGEMENT SKILLS
Workforce skills qualifications for leadership
and people management or LPM was that's not all. We’ll also give you some
pointers on how you can manage your own development if you're able to build
positive relationships with your customers, they'll keep coming back, however
despite your best efforts things can sometimes go wrong, and can you still maintain
rapport with unhappy customers.
Yes, you can the key is in how you communicate with them. Here are some ways to make your customer feel better, the first way is to reiterate his views, to show that you understand, for example, you can say you're right, we didn't deliver the samples last week, follow up with something like this, and I’ll make a call now to have them delivered today.
The second way is to let him tell you what he needs before suggesting a solution for example you can say I have another idea to help you get the samples by tomorrow.
The third method presents the pros and cons for example, you can say that's right if you receive the samples tomorrow, you can meet the deadline but if you could give us one more day, it will make a big difference.
To the sample quality and it won't affect the timeline too much if you're able to two unhappy customers well you'll be able to continue your relationships with them, if you want to get the best results from your subordinates, you need to be assertive.
Assertiveness is not about bulldozing your way through while disregarding people's feelings how then can you express your views honestly and yet are respectful explain to your team members, why you need them to do certain things, and how they would help the organization be open to other people's suggestions, and always accept responsibility for your decisions.
Otherwise, how will your subordinates believe in what you say it's important for you, to build rapport with your supervisor, one way is to know how he prefers to process information for example if your supervisor is a visual person, you can use graphs pictures, and videos to help he visualizes your message, for an auditory supervisor let him hear your message through face-to-face meetings, and phone calls and if your supervisor is a feeling person. Get your message across through experiences such as site visits, and product testing if you're able to influence your co-workers, you can help your project team reach desired outcomes and manage changes you may use one or a combination of this four push and pull influencing styles.
One push style is to use logic to point out the
loopholes of an argument and then offer a counterproposal. Another push style
are carrot and stick show your co-workers the reward they'll get it they comply,
and highlight the potential threats if they don't on the other side of the coin
are the pull styles.
The consultative style is suitable if your team members are committed and capable of offering ideas and if you're working with the senior, and independent people you can move them using the big picture, such as values, mission, and life goals.
EMPLOYERS’VALUES EMPLOYEES
Employers’ value employees who can grow personally and professionally, these employees can take on greater responsibilities and challenges therefore it's important to manage your self-development well you begin, by identifying your career goals then embark on continuing education and training to help you build on your strengths, minimize your weaknesses and reach your goals, to get the skills you need to stay.
Employable get the job you want and progress in your career, consider the Singapore workforce skills qualifications system or WSQ courses are practical wsq frameworks are co-developed by wda and its industry partners from over 30 sectors, this means you gain skill sets that employers truly want the courses are accessible.
They’re easily available for over 450 CET centers and training provides island-wide they are affordable Singaporeans can get subsidies of up to 95% of course fees they're also flexible, you can take up bite-sized modules, to suit your needs and schedule, it's often said that character traits and interpersonal and communication skills will determine, how far you'll advance in your career. If you aspire to grow into a holistic leader, find out more about leadership and people management.
LEADERSHIP QUALITIES
I want to talk to you now about leadership qualities. Over they have identified 50 qualities that are important to prominent leaders, but there are seven leadership qualities that seem to stand out as being more important than the others. The good news is that they can learn each of these leadership qualities and practice and repetition must learn them first prominent leaders have the vision they can see into the future.
CLEAR VISION OF A LEADER
They have a clear, exciting idea of where they are going and what they're trying to accomplish, and they're excellent at strategic planning in getting there now this quality of vision separates them from managers having a clear vision turns the individual into a special type of person. This quality of vision changes: A transactional manager someone who works with people to get the job done into a transformational leader someone who transforms the future of the business, while a manager gets the job done outstanding leaders tap into the emotions of their employees now.
COURAGE THE QUALITY
the second quality of a great leader is courage the quality, of courage means that you will take risks in the achievement of your goals with no assurance of success, because there's no certainty in life or business every commitment you make, and every action you take entails a risk among the seven leadership qualities courage is the most outwardly identifiable trait of a leader.
INTEGRITY WITH STRATEGIC PLANNING
The third quality is integrity in every strategic planning session I've conducted for large and small corporations the first value that all the gathered executives agree upon for their company is integrity they all agree on the importance of complete honesty in everything they do both internally and externally the core of integrity is truthfulness. Integrity requires that you always tell the truth to all people in every situation truthfulness is the foundation quality of the trust that is necessary for the success of any business.
HUMILITY GREAT LEADERS
The fourth quality of a great humility prominent leaders are those who are strong and decisive but also humble. Humility doesn't mean that you're weak or unsure of yourself it means that you have the self-confidence and self-awareness to recognize the value of others without feeling threatened it means that you will admit that you could be wrong that you recognize you may not have all the answers and it means that you give credit where credit is due.
STRATEGIC PLANNER
The fifth quality is strategic planning great leaders are also outstanding at strategic planning they can look ahead to expect with some accuracy where the industry and the markets are going leaders can expect trends well before their competitors they continually ask based on what is happening today where is the market going where is it likely to be in three months six months one year in two years what will customers want and they do this through thoughtful strategic planning leaders always focus on the needs of the company and the situation.
LEADERS FOCUS ON RESULTS
Leaders focus on results
on what we must achieve by themselves and by others and by the company. Prominent leaders focus on strengths in themselves and in others they focus on the strengths of the
organization on the things that the company does best in satisfying demanding
customers in a competitive marketplace.
Your ability as a leader to call the shots and make sure that everyone is focusing and concentrating on the most valuable use of their time is essential to the excellent performance of your company. The most important contribution you can make to your company is to be a leader, to accept responsibility for results, and to dare to go forward.
BODY LANGUAGE OF LEADERS
To test our skills at reading the body language of leaners were happy to welcome back the author of human lie detection and body language. Leaders carry themselves differently, I guess you would have to say that their natural leaders because this is intrinsic, to them right, you know that we all know that person when they walk into the room it's like they have this magnetism right.
you know everyone turns to look at them we have that person who just is a natural-born leader and actually the research shows that intuitively we pick up on someone's ability to lead there was a fascinating study that actually had people look at pictures of Fortune 500 CEOs and they could pick out just by looking at their picture who was the most profitable in the list well is it their body language or what they were wearing.
It’s about levels of testosterone okay how they carry themselves how they hold their face and then of course how they interact with people. So today I wanted to talk about a couple of different cues that you can do, if you want to be more powerful, if you want to be a leader and also how to spot the leader in the room.
If you're not sure we're sure because he wears a shirt okay so here's question number one for you and I hope that people at home can play along with one what do leaders do a smile more or B smile less it's my less I would think that they smile more because they're engaging in their charming in their hey, how are they win you over right. It’s actually their smile less but it's very common that people think they smile more so smiling is actually a subordinate behavior.
So women from a young age have taught if you're
nervous just smile right or if yeah and if you don't smile someone says why aren't
you smile right. It's actually an
appeasement behavior we do it, to sort of connecting with people but actually, if
you're in a room you'll notice the boss will be the one who's not smiling, and
everyone around him or her will smile at him or her. So it's an
interesting way to note it but that's actually a submissive behavior yeah all
right.
Number 2, get your number up all right - what do leaders do, an interrupt be don't interrupt I think they I would think they interrupt, I would say that they don't interact, I think they interrupt because they're busy, so they interrupt but what's interesting about this is that alphas by the way I'm right okay. so this is interesting, so alpha is how at the science word for a leader, an alpha is an individual in the community with the highest rank you they have the best physical prowess or they're the smartest and they interrupt because when they speak people naturally quiet down it.
Almost happens accidentally you know that person when they speak it's like everyone in the room turns to look at them, they actually have a vocal power, they kind of speak from that base tone of confidence, and everyone intuitively pays attention. So yes, they interrupt I don't love this so what I do if I'm talking to a leader and they interrupt me I'll say gosh I can't get a word in with you, they usually don't even realize they're doing it and so you can joke around with a leader. If you have an alpha in the office or at your home, that's what you can say that sort of cue them.
okay all right number three what do leaders do hold eye contact more or behold eye contact less okay I'd say more I think more to you think of like Bill Clinton for example people say only focus on you, so this is a trick question you both have been right because it's interesting leaders hold eye contact more when they're speaking to you but they hold eye contactless when you're speaking to them.
Oh, so have you ever been at a party and you're talking to someone and they're kind of wandering eyes looking around yeah, so leaders bet you do you're wondering what I have a wandering eye Dave so what you can do what I do I like when people look me in the eye when they're taught what I'm talking I'll actually pause and I'll wait for them to look back at me and then I'll cane you speaking or I'll touch their elbow slightly to get their attention, so you can actually do that with someone if they're not looking you in the eye to looking over your head what's the benefit of that when you're dealing with you know for people in the business realm when you're dealing with somebody and obviously, they're a leader and you're trying to accomplish something.
What’s the value in taking a leader out of their comfort zone or their natural zone so most basically, eye contact breeds trust, so you always want to get a leader to look you because they're more likely to trust you if they're holding that deep eye gaze with you as you're explaining something so that's why it's so important to break them out of that overhead gazing especially at parties.
You know arcing events birthday parties it's so
annoying when people look over your shoulders you can definitely get that eye
contact back for what do leaders do a pace bee standstill Wow okay I would say
standstill I said I would think pace because they're thinking and they really
the leaders often have little time for anything so they're always in a motion so typically I actually thought the same thing as you Dave but actually Helen
is right.
So typically leaders standstill they move purposefully think of like a gigantic bear and grizzly bear you know bears are like the alphas of the animal kingdom. They want to conserve as much energy as possible so leaders also are the stillest in the room they hold their shoulders back they stand still they observe everyone around them, whereas subordinates are typically running around and think of like cartoons.
You always have smaller characters running around the leader so actually, I always say move purposely if you're in a room and you want to show power standstill take a deep breath and stand firmly planted that actually shows power, all right last one what do leaders do not as you speak or hold their head still as they speak oh I would say hold still, if they don't if they're not they speak or you speak as they speak oh as they speak no I would think that they hold their head still that's right so nodding is actually like a bobblehead the more you the more subordinate you look so leaders also hold their head still hold proudly. So the more powerful you want to be still and proud that's what I always say interesting well that's like that's a great thing to know very good and of course books available in all the usual places the human lie detection and body language 101 business thanks thank you so much.
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